Legal

Privacy Policy – 99etd

Your privacy matters to us. This policy explains exactly what data 99etd collects, why we collect it, and how we keep it safe.

Last updated: 1 January 2026

Privacy at a Glance

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SSL Encrypted

All connections to 99etd use SSL encryption to protect data in transit.

🛡️

No Data Selling

We never sell your personal data to third-party advertisers.

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No Spam

We only contact you about your account and promotions you opted into.

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Your Control

You can request access, correction, or deletion of your data at any time.

1. Introduction

This Privacy Policy ("Policy") describes how 99etd ("we", "us", or "our") collects, uses, stores, and discloses personal information obtained from users ("you" or "your") of the 99etd platform available at 99etd.org (the "Platform"). This Policy applies to all players who access the Platform, whether via a mobile browser, desktop browser, or any other means.

By registering an account or using the Platform, you consent to the collection and use of your personal information as described in this Policy. This Policy should be read alongside the Terms & Conditions, which govern your use of the Platform. If you do not agree with this Policy, you must not use the Platform.

Your consent: By continuing to use 99etd after this Policy is published or updated, you confirm your acceptance of its terms. If you wish to withdraw consent, you may request account closure via the support team.

2. Information We Collect

99etd collects three broad categories of personal information: information you provide directly, information generated through your use of the Platform, and information received from third-party service providers. The specific data points within each category are detailed below.

Information You Provide Directly

  • Registration data: your full name, date of birth, mobile phone number, and any additional details requested during account sign-up.
  • Identity verification documents (KYC): National ID card, passport, or other government-issued identity documents submitted to satisfy our age and identity verification obligations.
  • Communications: messages, complaints, or support requests you send to the 99etd support team via email or any in-platform contact channel.
  • Preference data: language preferences, communication opt-in or opt-out choices, and responsible gaming tool settings you configure within your account.

Information Generated Through Platform Use

  • Transaction records: deposit amounts, withdrawal requests, bet history, game session records, bonus claims, and account balance history — all denominated in Bangladeshi Taka (BDT).
  • Device and access data: IP address, device type, operating system, mobile browser version, screen resolution, and session timestamps recorded when you access the Platform.
  • Behavioural data: pages visited, games played, time spent on individual game sessions, betting patterns, and navigation paths through the Platform.

Information from Third Parties

  • Payment verification data: transaction reference numbers and confirmation status received from mobile wallet providers (bKash, Nagad, Rocket, Upay) when you make a deposit or withdrawal.
  • Fraud and risk screening data: results of automated fraud detection checks performed by third-party risk management service providers integrated into the Platform.
  • Game provider data: game round identifiers and results data received from third-party game providers (such as Pragmatic Play, Evolution Gaming, and others) to verify game outcomes and resolve disputes.

3. How We Use Your Information

99etd uses the personal information we collect for the following purposes. We will only use your information in ways that are consistent with the purpose for which it was collected and in accordance with applicable law.

  • Account management: creating and maintaining your player account, processing your login, and enabling access to games and betting markets.
  • Payment processing: verifying and processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment methods.
  • Identity and age verification (KYC): confirming that you meet the minimum age requirement of 21 years and verifying your identity before we process withdrawals.
  • Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, money laundering, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
  • Customer support: responding to your queries, complaints, and requests submitted to the 99etd support team.
  • Responsible gaming: monitoring account activity to identify potential problem gambling behaviour and enforcing responsible gaming tools such as deposit limits, time-outs, and self-exclusion.

99etd does not use your personal information for automated profiling that produces legal or similarly significant effects on you without human review. Any account-level restriction or closure that results from an automated fraud or risk flag is reviewed by a member of the support team before being finalised.

99etd processes your personal data on the following legal grounds. More than one legal basis may apply to the same processing activity.

  • Contract performance: processing necessary to create and operate your account, process transactions, and deliver the services you signed up for.
  • Legal obligation: processing required to comply with applicable laws, including anti-money laundering regulations, age verification obligations, and fraud reporting requirements.
  • Legitimate interests: processing for fraud detection, platform security, responsible gaming monitoring, and business analytics that are necessary for operating a safe and reliable platform.
  • Consent: processing for optional marketing communications and promotional notifications, where you have explicitly opted in. You may withdraw this consent at any time by updating your account preferences.

5. Sharing Your Information

99etd does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share personal data only in the circumstances listed below and only to the extent necessary for those purposes.

Categories of Third Parties We Share Data With

  • Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard): transaction-specific data shared to process your deposits and withdrawals. These providers have their own privacy policies governing their data handling.
  • Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others): game round identifiers and session tokens shared to enable you to play their games on the Platform. Game providers do not receive your full personal profile.
  • Fraud and risk management partners: anonymised or pseudonymised data shared with third-party fraud detection services to screen transactions and account activity for suspicious patterns.
  • Law enforcement and regulatory authorities: personal data disclosed in response to a lawful request, court order, or legal process, or where disclosure is necessary to protect the rights, property, or safety of 99etd, its users, or the public.

Important: All third parties who receive personal data from 99etd are contractually required to handle that data securely and only for the specific purpose for which it was disclosed. We do not permit third parties to use your data for their own marketing purposes.

6. Payment Data and Mobile Wallets

When you make a deposit or request a withdrawal on 99etd, you interact directly with your mobile wallet provider (bKash, Nagad, Rocket, or Upay) or other payment processor to authorise the transaction. 99etd receives only the transaction reference number, the transaction amount, and the confirmation status — we do not receive, store, or have access to your full mobile wallet PIN, password, or account credentials.

To protect against fraud, all deposits must be made from a payment account registered in your own name. If the name on the payment account does not match the name on your 99etd account, the transaction may be reversed and your account may be flagged for review. 99etd retains transaction records for a minimum of five years to comply with applicable financial record-keeping obligations.

7. Cookies and Tracking Technologies

99etd uses cookies and similar tracking technologies on the Platform to deliver a functional and personalised experience. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain your full personal information and cannot be used to run programmes or deliver viruses.

Types of Cookies We Use

  • Essential cookies: required for the Platform to function correctly. These enable your login session to persist, keep your account secure during your visit, and ensure that pages load in the correct language and currency. These cookies cannot be disabled without breaking core Platform functionality.
  • Analytics cookies: used to understand how players navigate the Platform — which pages are visited most frequently, how long sessions last, and which game categories attract the most engagement. This data is aggregated and used to improve the Platform.
  • Preference cookies: store your language and display preferences so that the Platform remembers your settings between sessions without requiring you to re-select them each time.

You may disable non-essential cookies by adjusting your mobile browser settings. Please note that disabling essential cookies may prevent the Platform from functioning correctly, including preventing you from logging in to your account.

8. Data Retention

99etd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply.

  • Account data: retained for the duration of your account and for a minimum of five years after account closure, to comply with anti-money laundering and financial record-keeping obligations.
  • KYC documents: retained for the minimum period required by applicable law, typically five years from the date of verification or account closure, whichever is later.
  • Support communications: retained for two years from the date of the communication, unless the subject matter of the communication is related to an ongoing dispute or legal matter, in which case it is retained until the matter is resolved.

When the applicable retention period expires, 99etd will securely delete or anonymise your personal data so that it can no longer be linked back to you as an individual.

9. Your Rights

You have the following rights regarding your personal data held by 99etd. To exercise any of these rights, please contact the support team using the email address displayed in the footer of this page.

  • Right of access: you may request a copy of all personal data we hold about you. We will respond within a reasonable time and provide the information in a clear, readable format.
  • Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
  • Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purpose it was collected, or where you have withdrawn consent and no other legal basis for processing applies. This right is subject to our legal retention obligations.
  • Right to restrict processing: in certain circumstances, you may ask us to restrict the processing of your personal data while a query or complaint is being investigated.
  • Right to data portability: where processing is based on your consent or on a contract, you may request a copy of the personal data you provided to us in a structured, machine-readable format.
  • Right to withdraw consent: where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time by updating your account preferences or contacting the support team. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

99etd will respond to all data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days and will notify you of the extension. There is no charge for exercising your rights unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

10. Security Measures

99etd implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption on all connections between your device and the Platform, access controls that restrict which members of the 99etd team can access personal data, and regular security reviews of our systems and processes.

While we take every reasonable step to protect your data, no internet-based service can guarantee absolute security. You also have a role to play in keeping your account secure: use a strong, unique password for your 99etd account, do not share your login credentials with anyone, and contact the support team immediately if you suspect your account has been compromised.

11. Children's Privacy

The 99etd Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data from our systems without delay and close the associated account.

If you are a parent or guardian: If you believe that a person under the age of 21 has registered an account on 99etd, please contact the support team immediately using the email address shown in the footer. We will investigate and take appropriate action, including closing the account and deleting any associated personal data.

12. Changes to This Policy

99etd may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable law. When we make material changes to this Policy, we will update the "Last updated" date at the top of the page and, where appropriate, notify registered players via their registered mobile number or on-platform notification.

Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you must stop using the Platform and may request account closure by contacting the support team.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 99etd handles your personal data, please contact the support team using the email address displayed in the footer of this page. The support team is available during Bangladesh Standard Time (BST, UTC+6) business hours and will respond to data-related queries as promptly as possible.

When submitting a data rights request, please include your registered mobile number and a clear description of your request so the team can process it efficiently. Requests will be handled confidentially and in accordance with this Policy.

Your Privacy, Our Priority

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